SHIPPING POLICY

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

SHIPPING POLICY - THE BASICS

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

WHAT TO INCLUDE IN THE SHIPPING POLICY

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.

SHIPPING POLICY

At Sparkling Seas PH, we strive to deliver your orders safely and on time. This Shipping Policy provides information on shipping options, estimated delivery times, and other related details.

1. Domestic Shipping (Philippines)

Our domestic shipping covers all regions in the Philippines, with reliable delivery through LBC and JRS. Please note that delivery times are estimated and may vary, especially during peak seasons or promotional events.

Metro Manila: 2 to 5 business days
Luzon Provinces: 2 to 7 business days
Visayas Islands: 4 to 8 business days
Mindanao Regions: 4 to 9 business days

Thank you for your patience and understanding; we’re committed to ensuring your order arrives smoothly.

2. International Shipping

For international orders, we offer reliable, expedited delivery options through DHL Worldwide Express and FedEx Priority. Delivery times vary by region:

North America: 4 to 8 business days*
Asia Pacific & Australia: 3 to 5 business days*
Europe & Middle East: 5 to 9 business days*

*Delivery times are estimated and may vary based on location, customs processing, and other factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on the destination, shipping method, and the weight of your order.

4. Order Processing

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

5. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email, allowing you to track your order’s journey.

6. Customs and Duties

For international orders, please be aware that customs fees, duties, or taxes may apply based on your country’s regulations. These fees are not covered by Sparkling Seas PH and are the responsibility of the customer.

7. Shipping Issues and Delays

If there is a delay or issue with your shipment, please contact our customer service team at mail@sparklingseas.ph. While we strive to ensure prompt delivery, unforeseen circumstances may affect shipping times.